Russian Software Firm Bazis Switches to Domestic IT Platform Divo for Service Management

• February 16, 2026

Bazis, recognized as one of Russia’s foremost developers of software for managing dynamic IT infrastructure, is transitioning its customer support and service management processes to a domestically developed platform called Divo. This platform is part of the Lukomorye IT ecosystem, managed by LLC RTK IT Plus.

The move signifies a strategic adoption of an import-independent IT system, aligning with broader industry trends emphasizing domestic technology solutions amid evolving geopolitical and economic conditions.

Transitioning to a Russian-Made IT Management Platform

The Divo platform is designed to streamline IT service management, particularly in handling technical support requests and operational tickets. Since its implementation, Divo has been actively processing hundreds of client inquiries. Importantly, all tickets have been managed within established timelines, meeting both response and resolution standards, which indicates the platform’s efficiency and suitability for complex IT environments.

The switch to Divo is also indicative of Bazis’s commitment to maintaining operational continuity and customer satisfaction without reliance on foreign IT systems. By leveraging a solution developed within Russia’s tech ecosystem, Bazis aims to reduce dependencies and enhance control over critical service management infrastructure.

The Lukomorye ecosystem, under which Divo operates, offers a portfolio of IT tools and solutions designed to support various enterprise needs with a focus on sovereignty and adaptability. Bazis’s integration with this system demonstrates growing confidence among Russian IT companies in homegrown technologies for mission-critical operations.

While specific technical details and long-term strategic plans have not been fully disclosed, the initial success of this platform in maintaining service level commitments suggests a positive outlook for its wider applicability within Russian IT service organizations.

This transition reflects a notable shift in the IT sector where companies are increasingly prioritizing platforms that ensure domestic control, security, and resilience in service provision.

As Bazis continues to operate on the Divo platform, observers will likely monitor how this move influences other businesses facing similar operational challenges and considerations regarding import independence.

Bazis, a leading Russian IT management developer, adopts the Divo platform from Lukomorye’s ecosystem to handle customer support and service operations.